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Process Developer - MIS & Reporting

Keywords / Skills : Process Developer, MIS & Reporting, spreadsheets , email queues, Customer Support, Customer Service, Customer Care

Posted: 2019-09-22

Industry
ITES/BPO
Function
IT
Role
Other Roles
Posted On
22nd Sep 2019
Job Ref code
HIG004180
Job Description
Job Description :

Inviting applications for the role of Process Developer- Reporting Analyst/MIS
In this role, you will be responsible for real-time and/or historical reporting requirements of business. Responsible for delivering daily, weekly and Monthly reports. Coordination with different teams to collate data and present them in the form of meaningful dashboard and reports for the management
Responsibilities

Maintain reports & spreadsheets for historical data, manage email queues
Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights
All the observations should be reported to WFM to help changing the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
Qualifications
Minimum qualifications

Any Graduate
Must have WFM/MIS experience

Good Communication skills both written and verbal
Should be very comfortable with handling lots of data & numbers
Should have good working knowledge of using Excel
Strong analytical and quantitative skills and ability to see trends and patterns in data and translate data into decisions is required
Preferred to have exposure to Global clients & should familiar with different Time Zone

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit (https://www.youtube.com/user/GenpactLtd) .



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