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Process Developer - Customer Service

Keywords / Skills : Customer Service, Customer Care, Customer Service Executive, Voice Process, Inbound, Outbound, Call Center, BPO, Voice Support, Customer Support, Chat Support, Chat, Email, Backend, Non - Voice

Posted: 2019-10-06

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Posted On
6th Oct 2019
Job Ref code
BFS009260
Job Description
Job Description :

Respond to customer inquiries and problem escalations
Provide support for data collection to enable Recovery of the account for end user.
Maintain a thorough understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Qualifications
Minimum qualifications

Any graduate degree or equivalent with a strong academic record

Relevant experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift )
Strong attention to detail
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit YouTube (https://www.youtube.com/user/GenpactLtd) .



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