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Process Developer - Collections

Keywords / Skills : Process Developer , Collections, Collection executive, Customer Support, phone calls, Customer Issues

Posted: 2019-09-19

Industry
ITES/BPO
Function
IT
Role
Customer Service Executive (Voice)
Posted On
19th Sep 2019
Job Ref code
HIG004230
Job Description
Job Description :

Inviting applications for the role of PD, Collections

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Review accounts and call on delinquent customers / receive phone calls to collect / resolve delinquent customer queries
Understand customer requirements and then collect on amount due.
Use all tools available to resolve delinquency while ensuring customer retention
Resolve customer issues and make him commit to a day for payment
Verify customer details

Qualifications
Minimum qualifications


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit (https://www.youtube.com/user/GenpactLtd) .





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