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Process Associate \u2013 Content Review

Keywords / Skills : Process Associate, Content Reviewing, process and policies, Customer Support, Customer Service, Customer Care

0 - 0 years
Posted: 2019-09-22

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Technical Support Executive ( voice)
Posted On
22nd Sep 2019
Job Ref code
HIG004297
Job Description

Job Description :


We\u2019re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Review content and provide resolution based on prescribed guidelines
Recognize trends and patterns and escalate issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Qualifications
Minimum qualifications

Any Graduate (PG an added advantage)
Freshers are eligible

Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit (https://www.youtube.com/user/GenpactLtd) .



About Company

Genpact India
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