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Process Associate \u2013 Accounts Payable

Keywords / Skills : Process Associate \u2013 Accounts Payable

Posted: 2019-09-16

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Posted On
16th Sep 2019
Job Ref code
CPG013578
Job Description
Job Description :

Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment
Resolve all vendor queries and requests coming via e-mails / Tickets within the agreed SLA
Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice #, invoice date etc.
Maintain a tracker of the exceptions and ensure Invoices / queries are handled taking based on the exception tracker
Maintain exception logs for process related exception as and when they occur for knowledge retention
Independently perform transactional tasks which support the compliance, planning and execution of assigned processes.
Follow up with requisitions (via calls/ mails or tickets ) to solve hold invoice as per the AP guideline
Adhere the internal compliance policy and guideline established by the management on their daily operational activities
Perform daily internal audit to ensure all Invoices / queries are handled as per the guidelines
Qualifications
Minimum qualifications

Strong English language skills (verbal and written)
Ability to handle pre-sales process management and execution
Prior experience in sales support

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit (https://www.youtube.com/user/GenpactLtd) .



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