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Process Associate – Premium Customer Service(Voice) - Banking

Keywords / Skills : Process Associate, Customer Service, Banking, Customer Support, BPO, Customer Care, Voice

1 - 5 years
Posted: 2019-03-08

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
8th Mar 2019
Job Description
Inviting applications for the role of Process Associate

• In this role, you will be responsible to serve premium/privilege customer for their banking concern.

• You will have Rotational shifts with rotational week off.

• You will expected to focus on Customer Experience, service and other metrics/targets assigned.

Responsibilities

• Ability to build good rapport and provide great customer experience, work in a relationship manager model for customers

• Documenting all relevant information while talking to the customer & wrapping up the calls in a stipulated timeframe

• Quick on system

• Effective problem solving capabilities, quick out of box thinking skills

Qualifications

• Graduates

• Excellent communication skills in English and Hindi

Preferred qualifications

• Customer Service background

• English Language proficiency


Shift : 24*7


About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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