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PROCESS ASSOCIATE-INTERNATIONAL VOICE

Keywords / Skills : INTERNATIONAL VOICE, CUSTOMER SUPPORT, CUSTOMER SERVICE, CUSTOMER CARE , TECHNICAL ASSOCIATE, PROCESS ASSOCIATE, CUSTOMER SERVICE SPECIALIST, TECHNICAL SUPPORT, IT HELPDESK, SERVICE DESK, IT SUPPORT

1 - 7 years
Posted: 2019-09-20

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Salary
2.00 - 4.50 lacs
Posted On
20th Sep 2019
Job Ref code
ragasudha
Job Description
International Voice Process

Complex Billing Investigations/ Corrections - conduct in depth billing investigation by utilizing multiple billing and provisioning systems to compare billing to the signed contractual agreement. This includes, but is not limited to, Parent/Child billing, multiple location/Account and multiple contract customers.

Make necessary corrections via orders in multiple billing systems and create detailed credit requests. Customer Follow Up - frequent follow up with customer as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.

Create a world class customer experience.

Answering product and Account questions/queries assistance



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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