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Process Associate - Customer Service

Keywords / Skills : Process Associate, Customer Service, Customer Care, Customer Support, Customer Service Executive, Customer Care Executive, transactions

Posted: 2019-12-04

Industry
ITES/BPO
Function
Operations
Education
Bachelors
Degree

Posted On
4th Dec 2019
Job Ref code
HIG004392
Job Description
Job Description :

Escalate to responsible person/team in the event of complications/non resolutions on call
Provide excellent customer service to our customers
Responsible for delivering excellent customer services on all calls/transactions
Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Candidate should be comfortable with 24*7 shift timings.
Technical Graduate (B.Tech/B.sc (Computers)/BCA/ BE or any other formal technical diploma/Graduation OR
Graduation degree in non- technical field with work experience in a desktop support/Server Support program with an International /Domestic BPO* OR
Graduation Degree in non- technical field with work experience in a consumer electronics program handling mobile/Laptop technical issues only**.
Fresher can apply
Tech support experience in call centers.
Effective probing skills and analyzing / understanding skills.
Problem solving skills with customer centric approach with proficiency in spoken & written English and with neutral English accent. Fluency in Hindi is also mandatory.
Must be able to work on a flexible schedule (including weekend shift )
Strong attention to detail.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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