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Primary Technical Associate (Mohali)

Keywords / Skills : Primary Technical Associate (Mohali)

3 - 5 years
Posted: 2019-07-02

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
2nd Jul 2019
Job Ref code
110843000006641638
Job Description
Job Description:

1. Achievethe CCC KPIs.( Customer Satisfaction, First Call Resolution & Lost call Rate )

2. Followall CCC processes.

3. Becomea Technical Support Expert through Self Training and learning on all IndustrialAutomation products of Schneider Products

4. Developmentof knowledge database.

5. WorkClosely with Generalist & Advance Technical Support team to provide asolution to customer in an efficient manner.

6. Handlethe Customer’s Phone Call & e-mails flow from internal/external Customers.

7. Should be ready to work in Shifts.

8. Daily,weekly and monthly reporting of working to CCC – Team Leader.

Skill Set:

Should be an Electrical/ Electronics/ Engineer ⢾).
2. Should have adequateknowledge on all Industrial Automation Products "ndash PLC, SCADA, Sensors, HMI, ControlProducts, Drives "amp Motion
3. Sound knowledge on Computer and Internet also a must.
4. Should possess good Communication Skills.
5. Should be Self Motivated,hardworking "amp Sincere.
6. Experience in Industrial automation or System Integrator ismust.
7. Ready to work in Shifts

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