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Primary Technical Associate Mohali (ED)

Keywords / Skills : Primary Technical Associate Mohali (ED)

3 - 5 years
Posted: 2018-12-04

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
4th Dec 2018
Job Ref code
110843000006641642
Job Description
Job Description:

1. Achievethe CCC KPIs.( Customer Satisfaction,First Call Resolution & Lost call Rate )
2. Followall CCC processes.
3. Becomea Technical Support Expert through Self Training and learning on all Low VoltageFamily of Schneider Products i.e. LVP, FLV, CI & MV.
4. Developmentof knowledge database.
5. WorkClosely with Generalist & Level 2 team to provide a solution to customer inan efficient manner.
6. Handlethe Customer’s Phone Call & e-mails flowfrom internal/external Customers.
7. Should be ready to work in Shifts.
8. Daily,weekly and monthly reporting of working to CCC – Team Leader.Skill Set:

1. Should be an Electrical˾lectronics Engineer⢾).
2. Should have adequate knowledge of all LV Switch Gear Products "ndash ACBs, MCCBs, MCBs, Contactors, Overload Relays "amp On-off motorstarters.
3. Sound knowledge on Computer and Internet also a must.
4. Should possess good Communication Skills.
5. Should be Self Motivated,hardworking "amp Sincere.
6. Experience in Switch Gear Industry is must.
7. Ready to work in Shifts

3-5 yrs of experience.
Qualifications

MAIN OBJECTIVES "ndash MISSION
1. Achievethe CCC KPIs.( Customer Satisfaction,First Call Resolution "amp Lost call Rate )
2. Followall CCC processes.
3. Becomea Technical Support Expert through Self Training and learning on all Low VoltageFamily of Schneider Products i.e. LVP, FLV, CI "amp MV.
4. Developmentof knowledge database.
5. WorkClosely with Generalist "amp Level 2 team to provide a solution to customer inan efficient manner.
6. Handlethe Customer"rsquos Phone Call "amp e-mails flowοrom internal˾xternal Customers.
7. Should be ready to work in Shifts.
8. Daily,weekly and monthly reporting of working to CCC "ndash Team Leader.
POSITION OF THE JOB IN THEORGANISATION
Reporting to the CCC "ndash Manager (Primary Support)
KNOW HOW
1. Should be an Electrical˾lectronics Engineer⢾).
2. Should have adequate knowledge of all LV Switch Gear Products "ndash ACBs, MCCBs, MCBs, Contactors, Overload Relays "amp On-off motorstarters.
3. Sound knowledge on Computer and Internet also a must.
4. Should possess good Communication Skills.
5. Should be Self Motivated,hardworking "amp Sincere.
6. Experience in Switch Gear Industry is must.
7. Ready to work in Shifts

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