AVPL is a boutique executive search firm, which provides comprehensive solutions to the Human Capital Industry. The firm works with leading and emerging companies in recruiting IT/ITES/FMCG/Manufacturing/Education professionals in the Professional Services. AVPL offers highly personalized services to meet and exceed clients’ expectations. With a deep market knowledge and long-established network of clients and candidates, recruiting exceptional talent and building solid teams can be achieved in less than 30 days.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases