visishta consulting for its client requires candidates with graduation and good communication skills with 0 to 3 yrs exp for their client a reputed pharma retail BPO center at Hyderabad Salary will be in a range of 1.7 lakhs to 2.4 lakhs depending on the exp. shift will be 1 to 10 pm. Btechs and female candidates will not be considered. There will be screening process for selection one by us and the other one by the client at Hyderabad
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases