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Portuguese Translator

Keywords / Skills : German Translator

4 - 6 years
Posted: 2019-07-21

Posted On
21st Jul 2019
Job Ref code
Job Description
Job Description :
Candidate required: 4-6 Years The ideal candidate must be able to demonstrate the following skills: Ø Speak/read/write Portuguese fluently Ø Results oriented; good at driving issues to conclusion with tight deadlines, Ø Ability to handle multiple tasks simultaneously with a strong sense of urgency applicable to the tasks Ø Focused on Customer Satisfaction Ø Comfortable to maintain a complex application and deal with urgency Ø Ability to learn on the fly and be comfortable in dealing with ambiguity Ø Possess strong Basic Business / Finance acumen Ø Strong communication skills, with an ability to work remotely with the user community Ø Strong logical and process building skills Ø Fluent in English, Additional Languages highly appreciated Ø Strong understanding of Sales/ Finance PRINCIPAL DUTIES AND RESPONSIBILITIES Ø Manage Trouble Ticket queue o Be the unique point of entry for any support request coming from the business o Manage/priorities the TT queue for SMARTPRICE, according to SLAs set by the business o Diagnose issues quickly. Differentiate between a system/technical issue and a user issue based on limited information provided during TT submission (based on understanding of business processes) Route/assign TT’s to the appropriate owner (IT App Support, SME, etc) depending on the nature of the request o Address users related issues in a timely manner and respond to the user in a clear and concise manner. o Communicate TT stats to SMARTPRICE SME, WW Programme team every week (open, closed, SLA tracking) o In charge of maintaining Policy tables in SMARTPRICE : Approvers and finance users profiles, Approval flows, Assignments, Hedge rates, etc o Responsible for the Administration of SMARTPRICE (related to Policy Manager Tables that feed to SMARTPRICE drop-down menus; workflow matrix and Approval assignments) o Work in tight collaboration with L2 and L3 support teams to make sure issues are troubleshooted to an end and that a satisfactory response is given to users. o Troubleshoot issues in a timely manner and ensure customer satisfaction/good customer experience. Ø Become a technical expert of SMARTPRICE o Strong functional knowledge of SMARTPRICE is required: what the tool is doing, how it is working, what are the systems it is integrated with and how the integration points work together o Identify and target possible problem areas with integration points, based on limited information provided from a user TT submitted
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