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PMO - Process Associate - Kolkata

Keywords / Skills : PMO - Process Associate - Kolkata

Posted: 2018-11-09

Industry
IT/ Computers - Software
Function
IT
Role
Customer Service Executive (Voice)
Posted On
9th Nov 2018
Job Ref code
231816
Job Description


Job Description:-
Roles and Responsibilities:-
Will be working with the BU Heads, and respective PMs and SMs onshore and offshore
Reporting :- Create and Publish-Forecast reports for the entire Business unit . Operations Dashboard for Headcount ( on bench, billable/Non billable, rolls offs, client wise resources, seconded resources). Operations Dashboard for Open demands. Operations Dashboard for pipeline opportunities. Adhoc reporting as per business requirements.
Finance:- Supporting the forecasting and budgeting cycles end to end from Sales to Delivery. Intercompany agreements creation and reviewing. Review Invoices that are billed to client and review any disputes ( Time and expenses). Purchase order creation and review.Project code setup, Pursuit code set up.
Resource Management:- Working with service line Delivery Managers on all Open demands and ensure that there is supply of resources and coordinate with the RMG team to recruit the resources. Resource allocation. SO creation in R2D2
Mobility:- Visa request. Ticketing. Letters of Assignment. Invite Letters. Track cancelled visas/open visas
Client Visit Experience:- Preparation of the Agenda for the client. Coordination with Security for gate pass/ company pass. Food Management. Travel management. Hotel Management. Calendar Management.Room bookings.
T-room management:- Standard Operating procedures documentation maintained and updated. Dashboards to be updated. Mobility updates. Client Visit Experience ( CVE) updates. Data sensitivity to be maintained and only specific rights to be granted to Delivery Managers and Senior Delivery managers
Distribution List management:- Relationship management with internal stakeholders like Facilities team, IT teams, Finance teams and Audit teams.
ITICS : Laptop and Desktops.
Finance:- Project & Task creations.Take care of issues pertaining to BT/NBT Hrs
Logistics:- Guest Pass, Cab & Hotel Bookings, Room Bookings, LVIS/Meeting requests, Seat Allocations. Arranging Global events.
Facilities team:- Medical emergency and Housekeeping. Conference Rooms and Meeting rooms
Retain:- To ensure resources are updated with their relevant skills so that forecasting for client remains accurate. R2/D2 will be used for Resource managing and will be a global tool.
The role holder must comply with all the Quality Management System (QMS), Business Continuity Management System (BCMS) and Information Security Management System (ISMS) requirements and guidelines of the organization.

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