• Combining consultancy expertise, technical knowledge and industry experience with ‘best of breed’ technologies in Data Warehouse and Business Intelligence platforms. • Manage multiple medium complex projects • Play a vital role in creating long-term customer relationships, acting as the bridge between the client and our operational delivery teams. • Governance across all areas of their services including service management, incident and change management, as well as playing a key role in ensuring the highest level of operational service delivery. • Use knowledge and understanding of the business area direction and priorities to drive innovative solutions to issues and challenges faced by the customer area. • Collaborate with senior management on client account management and growth • Ensure that the operations teams are well informed and prepared for any changes • Should have experienced in implementing at least 2-3 E2E DW/BI projects • Should be experienced in handling client IT and Business.Skill Set:
• 10+ years of Data Warehouse˻usiness Intelligence experience • 10+ years of large project or program management experience • Experience in working ETL tools like DataStage, Informatica, SSIS "amp Tableau. Informatica MDM is a plus. • Experience with Business Intelligence projects • Pharma industry experience is must, preferable commercial operations 𨫿iliations, Alignment, Sales Crediting, Objective Settings, Incentive Comp).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases