8 to 12 years of IT experience. Should have worked as a project manager for at least 4 years.
Proficient in handling functional as well as technical teams working on Oracle EBS. Should have good understanding of software tools and technologies & strong database concepts.
Should have good logical reasoning & technology breadth.
Understands different programming languages and ability to work thru problems in coding, testing and deployment. Should have good understanding of technology.
Should have experience of at least 2 end to end Oracle implementations.
Should have worked on RDBMS and possess knowledge of SQL. Should be aware of integration technologies, and technical architecture.
Good understanding of customization and Bolt on (RICE) developments.
Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
Experience of end-user interaction for requirements gathering, understanding customer needs and working with multiple groups to coordinate and carry out functional activities related to any new development, maintenance, and production support activities.
Experience in project management using agile methodologies, estimation.
Identify the end users pain points, design automated tools/solutions by taking into account industry best practices, and drive their implementation.
The incumbent will need tomanage delivery, client relationship management and service improvement.
The incumbent will have to directly manage multiple technology teams including people management.
Should have experience working in onshore-offshore delivery model.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases