You will independently manage projects with high risk and complexity ensuring good profitability and quality. You will also ensure customer satisfaction with delivery and implementation of services, will have overall profit and loss responsibility for the assigned project and strong collaboration with regional Operations Head and Account ManagementSkill Set:
- The candidate should possess + 5-7 years of relevant working experience preferably in the Telecommunication industry. - General management experience in a large multi-national organization - Possess strong operational and business management skills - Able to build good relationship with internal and external customers - Strong communications skills with fluent English and Spanish - Ability to lead and influence customer and internal stakeholders as well as lead and motivate staff - High personal presentation level - Good understanding of business ethics - Strong business acumen
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases