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Platform Operations Analyst

Keywords / Skills : e-commerce, operation analyst, KRA, Platform operation

4 - 6 years
Posted: 2019-10-11

Job Description
Experience: 4-10 years

KRA

• Gain understanding and develop the right metrics to measure platform operations including shipping, payments, order management and other elements that drive customer satisfaction

• Develop and report on KPIs to improve performance- Generate scorecards, presentations, and recommendations to drive platform improvements for buyer and seller experience

• Collaborate in creating strategic roadmap for platform operations

• Resolve operational and infrastructure issues

• Collaborate with engineering , product analytics, marketing, customer care and other teams to develop, test, and implement new technology, systems and processes

• Any other responsibility as assigned by the competent authority for time to time

Key Shared responsibilities

• Partner closely with the Customer Experience, Seller Organization and Customer Care Teams to understand, track, and optimize the experience for Buyers and sellers based on data

Qualifications and Skill Sets

• Minimum of 4 years’ experience in platform operations, customer experience or process excellence in the e-commerce space

• Individual should have analytical thinking ability and a well-developed business understanding and commercial sense to identify issues & opportunities

• Strong people and relationship management skills

• Capability to work in a high growth environment

Indicative KPIs

• No. of platform operations issues raised

• % adherence to platform SLAs

• % improvement on assigned metrics



About Company

About Us:

Your business is our business. We believe in making your dreams and goals a reality and our experts know just how to do that.

Brightpeople is a full-service employment agency headquartered in Bangalore,India . We connect leading employers with top-notch talent for a synergistic relationship based on value and growth.

Our job is twofold: to fill your organization with innovative and creative workers who will take your business to the next level, and to ensure all of our talent is placed where they will feel excited, passionate, and valued every day.

For more details please Visit our Website @ https://brightppl.in/
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