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Platform Documentation leadership

Keywords / Skills : Technical Writer

11 - 15 years
Posted: 2019-07-21

Industry
ITES/BPO
Function
IT
Education
Bachelors
Degree
Posted On
21st Jul 2019
Job Ref code
124810
Job Description
Job Description :
  • Define over-arching Platform Documentation strategy, covering the various levels:

  • - Member / Customer-facing
    - Business Process and Platform Services
    - Features / function changes viz. major product releases
    - Application and Interfaces (Data, Inbound/Outbound submissions)
    - Code and Test Script
  • Align the Platform Documentation strategy with Product/SW Engg. Life Cycle to ensure Documentation changes in-sync with platform changes
  • Create a Technical Writing team at Thryve (and scale as needed)
  • Be responsible for:

  • - Collating existing documentation
    - Facilitating creation of content in multiple formats incl. videos,
    animations, story boards, scripts, e-learning modules, job aids
    - Compliance with corporate documentation standards
    - Creating a Documentation lifecycle management approach (incl. change
    control & market-facing documentation refresh timelines)
    - Create training aids viz. Technical documentation to help the Platform teams document better (Code, Test Script, Application etc.)
  • Own and manage the documentation tool eco-system

  • Person spec
  • Combination of Technical + functional documentation expertise
  • Strong experience in product & technical documentation, tools, techniques and framework
  • Level – Senior Manager & above (15+ years’ experience), should be hand-on

  • Key Skill(s)

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