Urgent Opening for Planning Assistant at Rabale, Mumbai Position Planning Assistant Qualification: B.Sc. IT/ Computer Science Experience: 5 Yrs Contract 12 Months (Extendable Depends upon projects) Job Description: Analyzing workflow data in category wise & managing different MIS reports on daily, weekly& monthly. Client co-ordination and report maintenance. Providing ad-hoc reports required to the senior management. Designing and developing crawlers using VBA programming. Extracting and managing the process related data using SQL database by SQL queries. Performing analysis and presenting results using SQL, Excel, and Macros, PPT. Automations of different activities in excel to save / reduce TAT for timely completion of different tasks. Designing and maintaining interactive dashboards in Excel and Tableau.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases