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PL/SQL - Shift Lead

Keywords / Skills : PL/SQL incident management , Unix OS , Banking Payment, Application Support operations , ticketing system , Banking domain, client satisfaction , Negotiation

6 - 8 years
Posted: 2019-06-24

IT/Computers - Software
Software Engineer/ Programmer
Posted On
24th Jun 2019
Job Description
PL/SQL - Shift Lead

Years of Exp:
6 to 8 years
Job Location: Pune
PL/SQL/- shift lead position

Drive Location:
Interview Venue- 

Tech Mahindra

Sharada center
off karve road

Erandwane, Pune-411004

Landmark-Near null stop
Contact Person : Shuchi Jain / Biju

Tech Mahindra- Hyderabad.

Special Economic Zone - Developer (SEZ – Gate 01)

Tower 2 – Ground floor

Plot Nos. 23 to 34

Hitec City, Madhapur Hyderabad
Contact Person : subhash

Job Description: 

Detailed JD 6+ years’ experience (3+ years in shift lead position)

• Banking domain experience

• Excellent written & verbal communication skills (English)

• Knowledge of Application Support operations experience

• Experience in incident management

• Good negotiation & persuasion skills

• Escalates problems capable of causing deviations

• Responding to calls/email/portal requests. Reports technical issues to Operation Center

• Creating a case in the ticketing system and escalating the case to appropriate resolution groups

• Follow-up on all cases in order to ensure resolution within the required Service Level Agreement

• Follow all documented procedures/checklists related to operations responsibilities

• Ensures reporting is done as per project requirement

• Thrive to enhance client satisfaction

• 24x7 shifts

• PL/SQL knowledge is an advantage

• Unix OS knowledge is an advantage

• Banking Payment domain experience is plus 

Must Have skills
  • 3+ years in shift lead position
  • Banking domain experience
  • Good written and verbal communication
  • Good to Have skills
  • PL/SQL knowledge is an advantage
  • Unix OS knowledge is an advantage
  • Banking Payment domain experience is plus

About Company

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.7 billion company with 115,200+ professionals across 90 countries, helping over 903 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).

We are part of the USD 19 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership
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