Last Local App Solutions is a technology and digital advertising company based out of Opera House in Mumbai. We are over four years old and have developer over 100 tech products ranging from basic websites to advanced e-commerce solutions with a comprehensive backend as well as a lot of OTT and video-on-demand platforms.
On the digital marketing side, we are strong with Social Media Marketing and manage clients ranging from Luxury & Fashion to Entertainment to UberCool verticals.
Please feel free to connect with us for more information.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases