We at Empirical Edge are striving to endow with innovative, quality products and services along with affordable price, to serve industries leading customers. We at Empirical Edge provide solutions as per customer’s need. Our solutions are object oriented, highly user friendly and functionally augmented. To accomplish this, Empirical Edge has team of talented members, who are highly motivated, ambitious, self learners and passionate about their work.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases