We are CV Infotech, Web & Android Applications Development Company based in Gurugram, India. In the past 5 years, we have developed absolutely top-notch Websites and Apps in terms of stunning looks and advanced functionality. We are looking for a highly skilled team member who can contribute his best towards the company. We need someone who is dedicated to his work and willing to perform best always every time and who understand company growth is his own growth. We are a small team that means a person's hard work will never get unnoticed.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases