AnnaIT Services is a holistic end-to-end global services & solutions provider based in Hyderabad, India. We at AnnaIT aim to provide software development, web design, and SEO services to our global customers. We are committed to delivering cost-effective and high quality services in a timely manner. As part of this commitment, we continually enhance ourselves by embracing new ideas, technology, and processes that could help us provide better services to our clients and help them reach their full potential. Our expertise in the field enables us to deliver innovative solutions that can cater the different needs of our clients. To assure that our clients only receive the best service, we have formed strategic partnerships and good working relationships with other organizations that can help us deliver quality services and defy geographical restrictions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases