VOCSO is an ISO 9001:2008 certified web solutions company based in India, USA, and UAE. VOCSO is a one-stop web and mobile solutions agency, offers website design and development, mobile application design & development, and digital marketing services. Explore your online business with VOCSO engaging website design, responsive website development, and results-driven digital marketing services to engage more customers and drive sales with cost-effective price. Get a free strategy from the experts at VOCSO to grow your brand with pure performance approach.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases