Company Profile: Exelligent Consultant is an India-Based recruitment consultancy, founded in 2018. One of the fastest growing HR firm with focus on premium placement service, offering specialist requirement service within emerging market of India. We specialize in highly qualified individuals for a wide range of Permanent, Administration Support, Finance and Management Position. We currently manage unique requirement events and assignments across the India on behalf of 50+ of the world largest company. Team Power: We are associated with well trained staff combines speed and experience to find the best possible talent. Our workforce culture equipped with new technology and techniques to maintain reliable quality assurance. We Strongly Believe in QUALITY. Vision: • To be most admired fully integrated Recruitment Consultancy. • To be innovative and creative and ‘Add Value’ to the recruitment process. • Constantly review and improve all aspect of company. • Workplace of choice. Mission: Provide valued consulting services and recruitment solutions that help our clients become more productive and profitable.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases