Job Descriptions: Strong OOP PHP skills, any other languages a bonus Understanding and ability to implement software design patterns Good understanding of building RESTful services Understanding of database best practices (MySQL, preferably NoSQL too) Linux administration experience Cloud technologies experience (AWS preferably) TDD understanding and experience Knowledge of Git and branching patterns Experience with MVC frameworks, good to have exp. with Zendesk, Magento, Yii, Laravel or any other.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases