Aarav Software Services PVT LTD is a trusted name for managing End-to-end Application Life Cycle & Business Critical Processes. Aarav Software Services is a national and international Information Technology (IT) and Business Process Outsourcing (BPO) organization focused on delivering smart. Next-generation business solutions that help enterprises across the world to overcome their business challenges. These solutions leverage innovations in technology, knowledge of business processes, and domain expertise to provide clients a competitive advantage
Kindly go through the company website :- http://www.aaravsoftware.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases