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Keywords / Skills : Call Center, Customer Service, Phone Banking Officers, Loan Against Property, Loan, Mortgage, Inbound Calls, Home loan, LAP, HL

1 - 8 years
Posted: 2019-01-10

Nationality
India
Industry
Banking/Financial Services
Function
Banking, Insurance & Financial Services
Role
Phone Banking Officer
Stream:
Any
Posted On
10th Jan 2019
Job Description
JOB RESPONSIBILITIES:
• Attend the inbound calls of customers on Home loans and LAP and process the enquiry
• Responsibility of handling any inquiries and resolving customer complaints regarding home loans(HL) and Loan Against Property    (LAP) .
• Build sustainable relationships and engage customers by taking the extra mile
• Must be excellent communication skills Verbal & Written.
• Good listening skills and strong communication abilities.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

 DESIRED CANDIDATE PROFILE:
• Must be graduate.
• Must have excellent communication skills.
• Must have experience on Loans, mortgage or Loans against property. 
• Candidate from banking domain is preferred.

SALARY PACKAGE:
• Annual CTC of Rs.1.85 to 2.70 Lac per annum plus Incentives.
• Age limit upto 30 years.

NOTE: Should be flexible to work in shifts & weekends. As per business
INTERVIEW LOCATION:
Shriram Value Services Ltd.
Rupa Solitaire, B-1506, Level 15,
Millenium Business Park (MBP),
Mahape, Navi Mumbai 400709


About Company

Shriram Value Services (SVS) is a leading IT, BPO and H R Solutions company with a strong technology and domain expertise in Finance, Insurance and HR Services with a proven track record of delivering high quality solutions.

SVS is an associate of the multi billion dollar Shriram Group, headquartered in Chennai, India. The Group, established in the 1970s, is now one of the largest Financial Services Networks in India having substantial interest in truck and consumer finance. The Group has diversified into Insurance, Pharmaceuticals, Automobile Components, Software, Property Development and Project engineering.

We engage with our clients in delivering strategic IT programs and platforms that enable their business innovation and transformation. With deep industry experience, SVS strives to help you maximize your productivity, increase operational efficiency, and improve profitability
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