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Phone Banking Officer || Customer service || Day Shift || Blended process ||

Keywords / Skills : Customer Support, Customer Service, Customer Care, Customer Care Executive, Blended Process, NBFC, Contact Center, Communication, Soft skill, Voice, English accent

0 - 5 years
Posted: 2019-04-11

Job Description
JOB DESCRIPTION
  • Handling queries/requests pertaining to product and service for inbound/ outbound calls effectively. 
  • Complaint Management. &Solving Customer grievances 
  • Applying process/product knowledge in replying to customers. 
  • Meeting and maintain the quality and SLA parameters 
  • Ensuring confidentiality in maintaining data security- proprietary data of customers.
JOB SPECIFICATION
  • Graduate/ Undergraduate. 
  • Prior experience in customer service is preferable . 
  • Good command over verbal and written English. 
  • Excellent communication skills with ,good comprehension & basic Negotiation skills. 
  • Computer/ internet navigation skills. 
  • Active listening skills. 
  • Familiarity with CRM systems and practices. 
  • Ability to multi-task, set priorities and manage time effectively. 




About Company

Shriram Value Services (SVS) is a leading IT, BPO and H R Solutions company with a strong technology and domain expertise in Finance, Insurance and HR Services with a proven track record of delivering high quality solutions.

SVS is an associate of the multi billion dollar Shriram Group, headquartered in Chennai, India. The Group, established in the 1970s, is now one of the largest Financial Services Networks in India having substantial interest in truck and consumer finance. The Group has diversified into Insurance, Pharmaceuticals, Automobile Components, Software, Property Development and Project engineering.

We engage with our clients in delivering strategic IT programs and platforms that enable their business innovation and transformation. With deep industry experience, SVS strives to help you maximize your productivity, increase operational efficiency, and improve profitability
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