Loan processors may have to calculate credit scores and other duties that require basic math skills. Loan processors talk with applicants to get their personal and financial information, as well as explain loan procedures to applicants. Loan officers gather data from multiple sources, and work on more than one loan application at once. Keeping it all organized is important
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases