Dealing with correspondence and Handling incoming calls and other communications. managing diaries and organizing meetings and appointments, often controlling access to the manager/executive. Organizing events and conferences. Managing filing system. Recording information as needed. Greeting clients and visitors as needed. Updating paperwork, maintaining documents and word processing. Helping organize and maintain the office in common areas. Performing general office clerk duties. Maintaining office equipment as needed. Aiding with client reception as needed. Experience as a virtual assistant. Creating, maintaining, and entering information into databases.
Experience- 0-1 year CTC- 1-1.5 LPA Note: Looking for immediate joiners only.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases