Attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current week’s performance and forecasted performance of remainder of current week and next week, while also identifying risks
Co-ordination with client contacts and command center to expedite call flow, adjust staffing conditions
Manage intraday staffing levels
Monitor adherence levels
Monitor/dispatch real-time ACD agent work state reports
Approve discretionary activities to increase occupancy
Increase staffing levels or modify call routing to increase service levels
Interested candidate with relevant experience please share your updated resume on
PES HR SERVICES IS A RECRUITMENT AND STAFFING COMPANY BUILT ON TRUST. THE COMPANY SERVICES SENIOR AND MID LEVEL POSITIONS ACROSS VERTICALS OF AEROSPACE, OIL AND GAS, FINANCE, INFORMATION TECHNOLOGY, EDUCATION AND OTHER AREAS. WE HAVE A TEAM OF 35 RECRUITMENT PROFESSIONALS BASED OUT OF OUR OFFICES IN MUMBAI. WE HAVE HANDLED ASSIGNMENTS PAN INDIA AND ACROSS THE WORLD.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases