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Permanent opening with an MNC for Real Time Analyst(RTA)

Keywords / Skills : RTA, Real Time Analyst, CWFM, WFM

1 - 6 years
Posted: 2018-11-09

Job Description
JD for Real Time Analyst (RTA)

  • Attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current week’s performance and forecasted performance of remainder of current week and next week, while also identifying risks
  • Co-ordination with client contacts and command center to expedite call flow, adjust staffing conditions
  • Manage intraday staffing levels 
  • Monitor adherence levels
  • Monitor/dispatch real-time ACD agent work state reports 
  • Approve discretionary activities to increase occupancy
  • Increase staffing levels or modify call routing to increase service levels
Interested candidate with relevant experience please share your updated resume on
[HIDDEN TEXT]
or can call on 022-49856813


About Company

PES HR SERVICES IS A RECRUITMENT AND STAFFING COMPANY BUILT ON TRUST. THE COMPANY SERVICES SENIOR AND MID LEVEL POSITIONS ACROSS VERTICALS OF AEROSPACE, OIL AND GAS, FINANCE, INFORMATION TECHNOLOGY, EDUCATION AND OTHER AREAS. WE HAVE A TEAM OF 35 RECRUITMENT PROFESSIONALS BASED OUT OF OUR OFFICES IN MUMBAI. WE HAVE HANDLED ASSIGNMENTS PAN INDIA AND ACROSS THE WORLD.
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