We are hiring Pega Lead resources with the following skills.
Pega Lead (6-9 Years)
Excellent communications skills. Prior experience in managing international business and technical stakeholders Goal oriented and excellent conflict resolution skills Ability to multi-task and manage conflicting priorities.
Extensive Exposure with Pega BPM with LSA certification
Must have extensively worked on Pega 7 development especially with Case Management
Hands on exposure & has implemented rules like Data Pages, Report Definition’s, Data Transforms, SLAs, Decisioning, and Agents.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases