Vitality healthcare is a boutique consulting firm founded by team with over 30+ years experience in healthcare consulting and operations The core team has experience in serving global clients in India, US,Europe and other Asian markets Vitality healthcare leverages a network of 75,000+ doctors and hospital administrators across 40+ cities to provide deep insights With these deep networks into the healthcare delivery system, we help with healthcare recruitment, strategy development and implementation We help clients with a diverse suite of services supported by a combination of skill-sets across strategy, market research, analytics,recruitment and operations
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases