• Identifying potential mentors, senior mentors (optional) and intervention experts to build a strong teacher hierarchy. • Orienting the mentors with their roles and responsibilities and helping them run the • network properly. • Reviewing the performance of mentors and senior mentors on a continuous basis and find a replacement if needed using the review process. • Establishing communication with the mentor network using various channels - offline/online and identifying training needs of teachers • Monitoring performance of every teacher and taking steps as required • Working closely with mentors to draft and facilitate activation/pip and growth journeys • Creating launch case studies and intervention tools • Conducting cluster/ zone/city level (teacher, parent, and student) conventions at periodic intervals within the given budget to improve engagement. • Identifying new teacher-led interventions for student acquisition • Ensuring all teacher queries and tickets are resolved within the given TAT, following a proper channel • Driving referrals for demand • Identify intervention experts from every cluster with the help of the mentor as well as data
• Strong communication, networking and persuasion capabilities • In-depth knowledge of the industry and its current events • Sales Planning, Prospecting and Territory management skills. • A go-getter with a positive attitude and the ability to think outside the box. • Prior experience with start-ups highly desirable.
The Partner Success role is responsible for building an extremely solid teacher network by enabling teacher-driven student growth and should have the ability to handle all support related issues of the teacher community - CTPs, Mentors, Sr. Mentors.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases