Roopa World wide Business Tours: We enjoy and take interest in offering all-in- one tours to various exotic locales of various themes and for a variety of groups who are interested in exploring the world. While on the tour we are committed to preserve our natural environment, the community and the local culture. This respect is escalated to our customers too; hence they have to abide by the travel rules which help in conserving our natural treasure around the world. Responding to the innumerable questions of our clients, the tour pans out into a beautiful conversational storyline, which our clients relish the most. We are a 10 year old firm with 100 + clients all across the globe.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases