Promasidor â" We are an African company proud of our heritage and totally committed to the continent. We manufacture, market and sell unique brands which bring practicality and pleasure to millions of consumers across Africa. Promasidor Nigeria Limited is recruiting to fill the position below: Â Job Title:Â Packaging Technologist (Supervisor) Location: Lagos Key Responsibilities Supports Packaging Manager in the implementation of NPD projects. Supports Packaging Manager in the implementation of Margin Improvement projects. Writing and reviewing of Packaging specifications and SOPs. Conducts assessment and audit of current and new Packaging Suppliers. Conduct assigned Packaging line trials and write reports. Works with the factory in resolving Packaging quality issues. Supports with Quality Assurance of Packaging Materials. Requirements, Education & Experience Minimum (Minimum of Second Class Lower) or HND (minimum Upper Credit) in Food Science and Technology or related Sciences and Engineering Fields. A Diploma in Packaging Technology is an added advantage. Minimum of 3 years work experience in a FMCG company within a Packaging Development or R&D environment is preferred. Candidate is also expected to have successfully delivered various packaging development projects. A sound understanding of packaging materials, packaging conversion and packaging machinery is very critical to succeed in this role. Candidate is expected to have a good knowledge of food properties, and how they affect the choice of packaging. Knowledge, Skills and Personal Attributes: Good computer skill. Good analytical skill. Team player Good communication skill. Ability to work under pressure. Trouble shooting skill. Project management skill. High level attention to details.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases