*Good E2E exp in Accounts Payable Mandate. * Candidate should know how the different process of AP work invoice processing/vendor payments/vendor reconciliation/purchase order/non purchase order * Good Communication- Mandate. *Should be flexible to work in shifts. *Should have good communication skills. Desired Profile:
Good Communication,Excellent communication,Voice,BPO,Voice Process Executive, International Voice process,Inbound,International BPO,Technical support,International call center,Voice support,Call center
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases