It was founded in 13 April 2004 as division of Al-Khobar Gate international trading est. We are based at Al-Khobar and offer our services to industries in Saudi Arabia and ev en extended these to other GCC countries like Bahrain and UA. We Have several groups of qulified and experienced crane professionals to provide qquality services to clients and customers inSaudi Arabia.We are an approved inspection service provider by Saudi Aramco to perform inspection and load testing of Aramco and contractor owned cranes and elevating / lifting equipment. Our inspection and certification would permit your crane or elevating / lifting equipment to operated within Saudi Aramco property under Saudi Aramco contract, and in applicable Saudi Aramco domestic join venture companies’ projects.Our it thrid party inspection would also permit your cranes or lifting equipment to operated on other than the above Saudi Aramco operating sites, if not covered by Aramco G.I. 7.030 Kindly confside us in your future projects. It stand ready to safely and efficiently meet all your crane requirement. It has several different sections namely: Saudi Aramco Inspection , it Thrid Party Inspection, Maintenance and repair service, Operator and rigger training and certification, calibration and load test services crane and heave equipment rental and parts and materials supplies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases