Must have Skills : Temenos-Triple A Plus Good to Have Skills : Industry Strategy Job Requirements : Should have 7-9 yrs exp as BA Strong can do attitude with a strong desire to make things happen with a high level of ownership Self-starter who demonstrates good use of initiative Strong attention to detail, analysis skills proven project discipline Exhibit strong interpersonal skills stakeholder management exp at all levels Exp of project governance Demonstrable knowledge of DC operational regulatory environment Evidence of problem solving and resolution Flexible and adaptable, responds rapidly to changing agendas Able to re-priorities organize effectively Ability to complete multiple tasks against tight deadlines Proven business analysis exp within DC with a track record of successful implementations strong business relationships Strong exp in analysis, user requirement gathering, gap analysis,cost benefit analysis, workshop facilitation business case development Excellent inter- personal, communication, documentation,facilitation presentation skills
ICS Consultancy Services is a professional recruitment firm established is 2000, catering to the needs of various companies across verticals. ICS is based out of Bangalore & services clients across the country & abroad.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases