Maintain existing applications on OTM platform version 6 4 3 Good knowledge Oracle 12c Resolve L2 L3 incidents and service requests Develop test and implement change requests Communicate effectively on technical and functional aspects with client Perform requirements analysis to identify business issues solution requirements and related benefits Should work as an individual contributor and must be an excellent team member Provide on call support after office hours on rotation basis OTM V6 4 3 Oracle 12c Must Have 5 7 years experience maintaining developing and testing OTM based applications 2 3 years experience maintaining developing and testing applications having Oracle as a database Hands on experience in Application Maintenance projects Excellent analytical and problem solving skills Strong communication skills and a willingness to learn Should be willing to provide support through on call mechanism and work in morning shifts on rotation basis Nice to Have Knowledge of Google Polymer and OJS Experience in providing incident resolution through automation Experience in implementing service improvement solutions like Failure Mode Analysis LEAN and Automation Experience supporting applications in Logistics industry
Core JAVA, Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders problem solving skills the ability to work under pressure attention to detail competent technical skills the ability to work in a team
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases