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Keywords / Skills : Order Management

1 - 2 years
Posted: 2019-08-23

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Education
Bachelors
Degree
Posted On
23rd Aug 2019
Job Ref code
127559
Job Description
Job Description :

Job role:-Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
- Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
- Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
- Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
- To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
- Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
- To verify and investigate into customer''s complaints and drive for resolution within specified time frames
- Prepare daily/weekly performance reports
- Fully responsible for Customer Satisfaction and feedback for improvement..
Key Skill(s)

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