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Order Management (SPE / SME / TL)

Posted On
30th Aug 2019
Job Ref code
Job Description
Executing order entry process if needed Being a subject matter expert of the ODI for Specialist population including the sub-processes Resolving day to day operational issues Being responsible for collecting and updating individual performance data Providing input with respect to performance related assessments of the team members to the ODI leadership Drive the process related communication with Stakeholders and across the team Participating in activities designed to improve customer satisfaction and business performance; contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Working with the Quality and Performance Team identifying areas for process improvements. Initiate, own, drive and complete process improvement projects to enhance productivity and business performance Performing Floor management activities when needed, evaluating incoming batches continuously to monitor the workload, being responsible for keeping SLA and taking actions to move people through different activities Delivering functional trainings to new hires and refreshment trainings to existing team members Being responsible for training material development and process documentation updates Scheduling overtime in the absence of ODI Team Leaders Monitoring the schedule and breaks and reporting the late arrivals of employees Performing quality assurance (Q/A) audits As sometimes requested by the line manager, it is your duty to carry out tasks that are non-contiguous with your role and your qualification if it does not conflict with any legislation

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