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Order Management

Keywords / Skills : Order Management, Order Processing, OMS, OM, Order Management Associate, Order Execution, Voice Process, Outbound, Inbound, Chat Support, Fresher BPO, Freshers

0 - 1 years
Posted: 2019-10-23

Job Description
Job Description:

The OMT Support Associate is the primary solution provider for restaurants& Delivery executive at Swiggy Platform which acts as a Partner or Delivery executive for Live Order related issues. In addition to providing a remarkable Partner & Delivery Executive (DE) experience, a OMT Support Executive is expected to address system issues, identify and implement process improvements and contribute to a team environment, all while adhering to service level agreements for phone & email. (Voice/Non-voice)
  • Partner & Delivery Executive Focus
  • Ownership mind-set
  • Structured & methodical
  • Conflict management
  • Good oral and written communication

Key Responsibilities:
  • Provides prompt, efficient and high-quality service to Swiggy restaurants (partners)& Delivery executive through chat & phone
  • Demonstrates ownership of every Partner/DE/Customer interaction to achieve successful first-time resolution on all contacts
  • Works with multiple technology applications and features to resolve Partner/DE & Customer contacts
  • Demonstrates the ability to work independently while using departmental resources, policies and procedures
  • Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance

Basic Qualifications:
  • Demonstrated effective, clear and professional written and oral communication and attention to detail
  • Ability to embrace constant change with flexibility
  • Schedule flexibility to work at weekends
  • Intermediate MS Office applications specifically Excel (preferably)
  • Bilingual English/Hindi with 90% proficiency in both languages, third language proficiency is must
Thanks & Regards,


HR Recruiter,

Mob No: +91-73395 34332

About Company

We at Azacus have a strategic approach for providing various solutions, services and support beyond client needs and expectations based on their flexibility.

Complete assistance to minimize the work load based on client requirement and by reducing efforts to minimal by automation. Our clients being our top priority, we provide 24/7 support.
What We Do
We do many services as per our customer need; we enquire, analyze and proceed so that customer should not lag at any point of time.

Exemplary Solutions and Services
Premium support round the clock
Quality of work without compromise
Complete satisfaction
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