Implementation of Inventory, Purchasing, iProcurement, Sourcing, Service Procurement, Procurement Contracts Modules. Single Point of Contact for the client super users for all correspondence. Understand the present (AS-IS) process and map the same into Oracle apps Define & Document To-Be (Future) Business Processes for the company Design of To Be Business Process, Configuring the To-Be solution Did GAP analysis User Acceptance Testing using full scale data. AME Approval for Purchase Requistion Approvals Position Hierarchy for Purchase Orders Create Responsibilities and User menus with the help of System Administrator Verify Production readiness, Ensure timely production and post production trouble shooting Implementation of Standard functionality of the Following Modules of Oracle Applications using AIM (Application Implementation Methodology) Given training in Procurement Modules and documentation
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases