Job Description Should have overall 7-12yrs of Relevant Exp in Oracle EBS. - OracleProjectconsultant -Projectcosting ,ProjectBilling,ProjectAccounting, and exposure toOracleReceivable and payableShould possess strong experience in Oracle Projects as a functional consultant. - Should have worked on 2 or 3 End to End Implementation. - Should have sound knowledge in Project Accounting, Project Billing, Project Costing. - Good in Communication & Articualtion. - Should be good in Customer Front Ending. - Strong knowledge of Oracle technical (SQL/PL SQL) coding and interface, extension designs is required. - Work as a 1st level of escalation for customer orders - Ensure delivery related documentation is accurate and kept up-to-date at all times - Ensure quality of practice meets contractual SLAs and organizational policy and procedures - Responsible for generating Daily / Weekly / Monthly Reports - Undertake process gap analysis to find potential areas of improvement, enhancement and/or process re-engineering and implementing these improvements - Ensure KPI delivery as per agreed SLAs - Demonstrate a strong understanding of Products and Services Flexible to work in late evening shifts Shift Rotation (24X5)
Smartshore, is a service-based company that strives to offer its clients the right globalization strategy based on their business processes. This entails a hybrid of on-shore, near-shore and off-shore models.
Smartshore specializes in Outsourcing Services which includes IT Staffing, IT Application Development IT Infrastructure Management and Knowledge Process Outsourcing. It captures the rich experiences of its founders in the global sourcing space, who have a successful IT outsourcing track record of over 10 years. Smartshore aims at providing a transparent, efficient, low-cost outsourced model that is combined with top-class service delivery.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases