1. Role > consulting 101. Requirement gathering, configuring solution for CRp1,2 Integration, UAT testing. Test Scripts. Conference room pilots. Client training .documentation etc.
2. Experience of implementing Oracle AR, AP, GL and other core finnacial processesSkill Set:
.Semiconductor industry exp 2. Three + years of discrete manufacturing company Financial implementation experience is must 3.Experience of implementing Oracle AR, AP, GL and other core finnacial processes
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases