Minimum 5+ years of Oracle EBS (Functional) experience with R12.2.4 experience desirable
Should have functional experience in the Financial EBS environment in Oracle General Ledger (GL), Account Payables (AP), Receivables (AR), Sub-ledger Accounting (SLA), Cash Management (CM), Fixed Assets (FA).
Familiar with AIM and other SDLC methodologies.
Hands on Functional Setup and configuration of EBS modules.
Good understanding of customization and Bolt on (RICE) developments.
Should be good in preparation of functional design documents.
Experience of end-user interaction for requirements gathering, understanding customer needs and working with multiple groups to coordinate and carry out functional activities related to any new development and maintenance/ production support activities.
Team player and active participation in peer knowledge sharing and development.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases